How to connect your device？
First step: Add device
Second Step: Enter Wi-Fi password
Enter the password of the WiFi Router you are connected to. Click “Confirm” into the connecting process. Now we only support 2.4G Wi-Fi channel, please check whether the Wi-Fi is 2.4G .
Finally, wait a few seconds till the success.
Failure at connecting Wi-Fi (add device failed) how to troubleshoot
4.Make sure the network function of router and smartphone are unblocked.
7.Confirm that router’s encryption method is WPA2-PSK and authentication type is AES, or both are set up as automatic.
8. Confirm your Wi-Fi name only contains letters and numbers，eg:abcd1234.
9.If router’s connected devices reach the amount limit. Please try to turn off some devices’ wife function and configure again.
10.If router enables MAC address filter, please try removing the device from MAC filter list and make sure router is allowing device to be connected
What if the device is offline
Unable to control the device remotely, the function not effective after control
Couldn’t control device by app, it might be the reason of bad network environment or device is offline.
After the device is connected, it can be controlled at the same location, but can't be remote controlled by the phone when change to another location or other network environment.
If the device encounters such a situation, it may be the reason that the device and cell phone are connected to the same LAN, but not connected to the Internet.
Device status cannot be synchronized with the status displayed on the APP
The lights turns on suddenly when the power reconnect after power off.
It can be appeared when the lamps have no switch button (not a smart switch and no scene linkage). If the device need to connect with Internet, it is necessary to ensure that the physical switch of the lamp is open, and then the lamp can be controlled with the APP.
But when the power off, the lights and app have no connection, by this time the lamp becomes ordinary lamp, when the power reconnected, therefore if the lamp physical switch is "on" at the before, the light will turn on automatically.
How to cancel the countdown?
Please set the countdown timer at 0 hours and 0 minutes to cancel the countdown.
How do I switch between Celsius and Fahrenheit ?
Please enter the APP – “Profile “, click personal icon into the basic information page, at the "temperature unit" choose what unit you need, after changing, the scene and so on will perform and show the temperature of the unit that you chose for.
compatible with third-party platforms
How to check if my device compatible with third party ?
Please add your device and enter into the control page, select the “...” button on the top right, you will see “Supported Third-party Control”, click the icon to find the quick guide using of the third party control.
The third party can’t recognize the voice control though it’s been connected with device.
Please check the user manual of the third party and see if this voice command is recognized accurately.